Terms of Service

Last updated: [DATE]

Draft for legal review. This page has not been checked by a lawyer. Everything in [brackets] must be filled in before it is published.

1. Who these terms are between

These terms are between [LEGAL ENTITY NAME] ([ABN / COMPANY NUMBER]) and the business that signs up for Stitch and Co (“your shop”). By creating a shop you accept them on its behalf.

2. The service

Stitch and Co is business software for upholstery shops made up of four apps: Office, Workshop, Estimates and Vault. It is not an accounting package, does not take payments from your customers and does not do payroll.

3. Trial, subscription and payment

Each shop starts with a 14-day trial. Prices are shown on our Pricing page and exclude tax; GST or other tax is added where it applies. [BILLING TERMS: CARD COLLECTION, RENEWAL, ANNUAL PREPAYMENT AND OVERAGE BILLING, TO MATCH THE LIVE BILLING SET-UP]

If a payment fails or the subscription is cancelled, nobody in your shop can sign in until the subscription is current again. Your data is kept for [PERIOD].

4. Cancelling and refunds

[HOW TO CANCEL, NOTICE PERIOD AND REFUND POLICY]

5. Your account and users

Each person signs in with their own email and password. Your administrators control who has access. You are responsible for activity under your shop’s accounts.

6. Your data

Your shop owns the information it puts into Stitch and Co. We use it only to provide the service, as set out in our Privacy Policy and Data Processing terms. [DATA EXPORT AND DELETION ON CANCELLATION]

7. AI-assisted features

The AI reads photos and documents and proposes; it does not price jobs. You are responsible for checking every estimate and quote before it goes to a customer.

8. Acceptable use

You must not misuse the service, try to reach another shop’s data, or use it for anything unlawful. [FULL ACCEPTABLE USE TERMS]

9. Availability and changes

[AVAILABILITY, MAINTENANCE AND PRODUCT CHANGES]

10. Liability

Nothing in these terms excludes rights you have under the Australian Consumer Law, the New Zealand Consumer Guarantees Act or Fair Trading Act, or the UK Consumer Rights Act, where they apply. [LIMITATION OF LIABILITY, DRAFTED BY A LAWYER]

11. Governing law

[GOVERNING LAW AND JURISDICTION]

12. Contact

[LEGAL ENTITY NAME], [REGISTERED ADDRESS], [CONTACT EMAIL].